At Kanchikalingam Silks, every product is handcrafted with care and goes through a strict quality check before being shipped. However, in the rare event of any issue, we have a clear return and exchange process for our customers.
Please note that the decision to approve returns/exchanges rests solely with the Kanchikalingam Silks team and is subject to the terms below.

Terms for Return/Exchange

To be eligible, your item must be unused, unworn, and in the same condition as received.

• The saree must be returned in its original packaging with the barcode tag intact.
• Multiple return or exchange requests for the same order will not be accepted.
• Products disliked by the customer (for reasons such as colour or design preference) are not eligible for return/exchange.
• Please note that color variations may occur due to lighting during photography or your device’s display settings. Such differences will not be considered as defects.

Steps to Make a Return

Notify us within 24 hours of delivery by emailing orders@kanchikalingam.co.in.

• Share clear photographs of the damaged/incorrect product for approval. Our Quality Control team will review and confirm whether the product is eligible for return/exchange.
• Once approved, please ship the product to the following address:
• Upon receiving and inspecting the product, we will process an exchange or refund within 7 working days.

No Refunds Will Be Provided in the Following Cases

Incorrect or outdated delivery address.

• Incorrect address format, including PO Box addresses.
• After 3 failed delivery attempts by the courier.
• The package was refused by the recipient.
• If the product is disliked by the customer for reasons like colour/design.
• Orders with customizations such as blouse stitching, fall/pico, blouse detachment, or tasselling.

We value your trust and want your experience with Kanchikalingam Silks to be smooth and joyful. If you ever need assistance before, during, or after your purchase, our team is just an email away.